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Yarra Valley Wine and Food Festival (YVWFF) & Rochford Wines

Privacy Policy
YVWFF & Rochford Wines may at times hold information about you that is collected in line with the National Privacy Act. We also endeavour to keep our lists updated with the government’s ‘Do Not Call’ register. We will not share or disclose information about you without your prior consent. By purchasing via our online website and agents, phone or entering competition or promotions run by YVWFF you may receive promotional material from time to time from us.
This may be in the form of email, sms, or postal mail. If you would like to know what information YVWFF has on file about you or would like your information removed, please contact our IT Manager direct. At anytime you can unsubscribe from this service by clicking the ‘unsubscribe’ link on our website,newsletter or contacting YVWFF direct.

Age Restriction
You must be aged 18 years old to purchase alcohol. By placing an order you confirm you are at least 18 years old. If you are ordering wine as a gift then the recipient must be 18 years old. It is an offence to sell or supply to or obtain liquor on behalf of a person under the age of 18 years. Liquor Act 1982.

Freight applies to orders of multiples of six (6) or twelve (12) bottles of wine sold at the 2017 YVWFF for home delivery, Australia wide only. Freight charges apply to all orders of six or twelve bottles. To find out more about the freight delivery charges please contact info@yarravalleywineandfoodfestival.com.au

All prices are quoted in Australian Dollars ($AUD) and include GST.

Purchase Policy for Wines at the Yarra Valley Wine and Food festival
Our goal at YVWFF is to make your purchasing experience easy and efficient. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process of wines at the 2017 YVWFF. If you have any questions about the information below, please contact us, on ticketsales@rochfordwines.com or info@yarravalleywineandfoodfestival.com.au  tel: 03 5962 2119.

Bottled Wine purchased at the 2017 YVWFF must be in lots of (6) six or (12) Twelve for home delivery. Minimum delivery price will be $10 per-order and may vary dependant on location.

No bottles of wine purchased at 2017 YVWFF can be consumed at the festival, it is for home delivery only. Delivered wine must be signed for at delivery address, YVWFF will charge for any extra delivery and handling costs associated with returned wine deliveries.

All ticket prices for events/concerts are stated in Australian Dollars. YVWFF and their selling agents has several methods of payment to accommodate your needs, including: MasterCard, Visa or the order will be cancelled). American Express and
Diners Club can also be used but incur a 2% surcharge.

Who You Are Buying From
Rochford Wines,Ticketmaster and I Wanna A Ticket all act as the agents for the promoters or persons organising the event. Agents will process tickets booked through their agency, on behalf of the promoters or persons organising the events.(YVWFF) and will charge a separate booking fee (BF)

Pricing and Availability

Tickets are priced by YVWFF in the following detail: Sat & Sun GA adult tickets $25+BF Sat & Sun Concession tickets $15+BF Children 12yrs and under Sat & Sunday Free. Saturday Twighlight ticket $20+ BF – Twighlight ticket does not include festival souvenir glass or availability of tastings.Masterclass tickets are $65+BF Premium dining tickets are sold via the Rochford Wines website.

Processing Fees
Tickets purchased on rochfordwines.com,Ticketmaster and I Wanna A Ticket via phone or at the venue are subject to a per ticket booking/handling charge/fee which is non-refundable. In many cases, delivery charges will also be owed. Amount of Tickets Per Customer or “Ticket Limits”

Web Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with the ticket agent whether or not your order has been placed. YVWFF will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed
to receive confirmation.

Cancelled Events
Occasionally, events/concerts are cancelled or postponed by the promoter, venue, tour operator or band due to adverse weather conditions or situations affecting the staff or audience. When this occurs, Rochford Wines as the venue operator and YVWFF makes every effort
to ensure you are contacted and receive a prompt refund if applicable. If an event/concert is cancelled, please contact us for information on receiving a refund. If the event is moved or rescheduled, the promoter/tour operator may set refund limitations. Please contact us for exact instructions and make sure you provide the name and email address that the tickets were booked under so we can expedite your refund if applicable.

Refunds and Exchanges
Before purchasing tickets, carefully review your ticket selection. Policies set forth by Promoters and Ticket Agencies prohibits YVWFF from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

Billing Information
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, YVWFF will attempt to contact you, using the information provided at the time of purchase. If YVWFF is unable to reach you after its initial attempt, YVWFF may cancel your order.

Delivery of Tickets and Box Office Pick Up
If you have selected delivery through the mail, please allow at least 7 working days after your order is made to receive your tickets. Rochford Wines and YVWFF sends tickets via standard or registered mail to the billing address of the charged cardholder unless otherwise directed. Occasionally, we receive incorrect billing or credit card account information for a ticket
order that can delay processing and delivery. Tickets ordered through Box Office Pick Up are typically available one hour prior to the event start time. You will need to present your agents  web site order or if booked over the phone the ticket consultant will inform you of procedural details. You will need photo identification to pick up tickets.

Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: YVWFF will have the right to cancel that ticket (or the order for that ticket) and refund the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of the ticket agents web site or other event/concert ticketing system.

Security Search
You and your belongings may be searched on entry. Upon entry to the venue you consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, cameras, recording devices, metal cutlery, umbrellas, tables, tent and
sun shelters, drugs or controlled substances.

Limitation of Liability
Rochford Wines and YVWFF encourages sun smart practises by all patrons. On all event material whether it be ticket holder’s information or brochures etc, we encourage all patrons to bring a hat and sunscreen to our outdoor events. During extreme weather conditions we will endeavour to provide extra shelter for patrons, but coverage for all is not possible
(please call Rochford Wines on day of event and listen to message for details). Rochford Wines YVWFF cannot be responsible for Australian weather conditions.

Childrens play area: YVWFF provides childrens play and entertainment area for patrons and their accompanying children entry to this area is at the patron assumption of risk. YVWFF will not be responsible for children at any stage they must be accompanied by a supervising adult.

From time to time objects may fly into the festival area during an event. Despite our best efforts to shield patrons injury can occur. Stay alert at all times before, during and after performances. If struck, immediately ask a staff member for directions to First Aid. By purchasing a ticket through YVWFF and its ticket agents, you agree to the terms of this Purchase Policy on behalf of yourself and any accompanying minor(s). You assume all risks are incidental to the event for which a ticket is issued, whether before, during or after the performance.

License; Ejection and Cancellation
Event Providers and the Venue reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider and Venue rules. Breach of terms or rules will terminate your license (privilege) to attend the event without refund. A ticket is not redeemable for cash.

Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event/concert. You grant permission to utilize your image, likeness, actions and statements in anylive or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event/concert (regardless of whether before, during or after performance) in any medium or context without further authorization or compensation.

Designated Areas; VIP, General Admission, Reserved Seating, Marquees or Rochford Club
The venue reserves the right to eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language within designated areas. All packages with beverages included are to be consumed within the designated area. Failure to comply with these conditions, management reserves the right to remove ticket holder from the area. Breach of terms or rules will terminate your privilege to attend the area without refund. A ticket is not redeemable for cash.

Lost Property
Rochford Wines and YVWFF is not responsible for any lost, stolen or damaged personal property.

© Yarra Valley Wine & Food Festival 2017 - Site by Niika

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